Polityka wysyłki
Shipping Policy
Last updated: 9 July 2026
This Shipping Policy explains how we process and dispatch orders placed through www.face2body.co.uk.
- Dispatch time
We aim to dispatch orders placed and paid for before 2:00 pm on the same working day.
Orders placed after 2:00 pm will usually be dispatched on the next working day.
Working days are Monday to Friday, excluding UK bank holidays.
During busy periods, promotional periods, Royal Mail disruption, courier delays, bad weather, stock issues or other circumstances outside our control, dispatch may take slightly longer.
- Delivery services
Our standard delivery service is Royal Mail 48.
If you select and pay for a faster delivery option at checkout, we will usually send your order using Royal Mail 24.
In exceptional circumstances, we may use another courier, such as DPD or Evri, where this is more suitable for the order, delivery address, parcel size, service availability or operational reasons.
Where we use an alternative courier, we will aim to use a service that is similar or better than the delivery option selected.
- Delivery estimates
Royal Mail 48 usually aims to deliver within 2–3 working days after dispatch.
Royal Mail 24 usually aims to deliver the next working day after dispatch.
These are delivery aims and are not guaranteed delivery times.
Delivery times may vary depending on the courier, delivery address, local delivery office, seasonal demand, bank holidays, strikes, weather, or other delays outside our control.
- Delivery address
Please make sure your delivery address is complete and correct before placing your order.
We are not responsible for delays, failed delivery or returned parcels caused by incorrect, incomplete or outdated delivery information provided by the customer.
If a parcel is returned to us because the address was incorrect, incomplete, refused, or the parcel was not collected, we may ask you to pay the delivery cost again before we resend the order.
- Tracking
Where tracking or delivery confirmation is available, the tracking details will be provided after dispatch.
Please allow time for tracking information to update after the parcel has been collected or scanned by the courier.
- Delayed or missing parcels
If your order has not arrived within the expected delivery time, please contact us at:
We will check the tracking information and, where needed, contact the delivery provider.
A parcel will only be treated as lost once the courier confirms it is lost or once enough time has passed under the courier’s own lost parcel process.
- Damaged parcels
If your order arrives damaged, please contact us as soon as possible at:
Please include your order number and clear photos of the damaged item, packaging and delivery label.
Please do not throw away the product or packaging before contacting us, as we may need this information to investigate the issue with the courier.
- Delivery obligation
We will deliver your order within 30 days unless we have agreed a different delivery timescale with you.
If we are unable to deliver your order within this period, we will contact you and explain your options.
- Contact
For any shipping or delivery questions, please contact us at: