Terms of service

Terms of Service

Last updated: 9 July 2026

These Terms of Service apply to your use of our website and to any order placed through our online store.

By using our website or placing an order with us, you agree to these Terms of Service, together with our Privacy Policy, Return and Refund Policy and any other policies shown on our website.

1. About us

This website is operated by Face2Body Ltd, trading as Face2Body.

Website: www.face2body.co.uk
Email: store@face2body.co.uk

Face2Body Ltd is a limited company registered in England and Wales.

Company number: 17103929
Registered office: 80 Friar Gate, Derby, Derbyshire, United Kingdom, DE1 1FL
VAT number: 223171937

In these Terms, “we”, “us” and “our” mean Face2Body Ltd. “You” and “your” mean the customer or website user.

1. Our online store

We sell beauty, hair care, make-up, nail, skincare and personal care products through our online store.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

1. Use of our website

You must use our website only for lawful purposes.

You must not:

Use the website in any way that breaks the law
Attempt to interfere with the security or proper operation of the website
Upload or transmit viruses, malware or harmful code
Copy, reproduce, sell or exploit any part of the website without our written permission
Use false, misleading or fraudulent information when placing an order
Use the website to harass, abuse, defame, threaten or harm another person

We may restrict or block access to the website if we reasonably believe these Terms have been breached.

1. Product information

We try to make product descriptions, images, prices and availability as accurate as possible.

However, product packaging, shades, ingredients, branding and manufacturer information may change from time to time. The product you receive may differ slightly from the image shown on the website.

Colours and shades may also appear differently depending on your screen, device settings and lighting.

Before using any beauty, skincare, hair care, nail or personal care product, you should always read the product packaging, ingredients, warnings and instructions provided by the manufacturer.

If you have allergies, sensitivities, skin conditions or any medical concerns, you should check the product information carefully before use and seek professional advice where needed.

1. Prices and availability

All prices are shown in pounds sterling (£).

Prices include VAT where applicable, unless stated otherwise.

Delivery charges will be shown before you complete your order.

We may change prices, promotions and product availability at any time. This will not affect orders that we have already accepted, unless there has been an obvious pricing error.

1. Promotions and discounts

From time to time, we may offer promotions, discounts or special offers.

Promotions may be subject to extra terms, such as expiry dates, minimum spend, product exclusions or limited availability.

We reserve the right to end or amend a promotion where necessary, but this will not affect orders that have already been accepted.

1. Placing an order

When you place an order, you are making an offer to buy the products in your basket.

After you place an order, you should receive an order confirmation by email. This confirms that we have received your order, but it does not mean we have accepted it.

Your order is accepted when we dispatch the products or otherwise confirm that the order has been accepted.

We may refuse or cancel an order where:

The product is out of stock
There is an error in the price or product information
We cannot authorise your payment
The delivery address is incomplete or invalid
We suspect fraud, misuse or unauthorised activity
We are unable to fulfil the order for another valid reason

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.

1. Payment

Payment must be made at the time of ordering using one of the payment methods shown at checkout.

Payments are processed securely through Shopify and/or our payment providers.

We do not store your full card details on our own systems.

1. Delivery

Delivery options, costs and estimated delivery times will be shown at checkout or in our delivery information.

We aim to dispatch orders as quickly as possible, but delivery times are estimates and are not guaranteed unless we have clearly agreed a specific guaranteed delivery service.

You must provide a complete and accurate delivery address. We are not responsible for delays or failed delivery caused by incorrect or incomplete delivery information provided by you.

If a parcel is returned to us because the address was incorrect, incomplete, refused, or not collected, we may ask you to pay the delivery cost again before we resend the order.

1. Delays and issues with delivery

If your order is delayed, lost or damaged in transit, please contact us at store@face2body.co.uk so we can investigate.

Please keep all packaging and provide photos if your order arrives damaged.

1. Cancellations, returns and refunds

Your rights to cancel, return or receive a refund are explained in our Return and Refund Policy.

This does not affect your statutory rights.

For online orders, you usually have the right to cancel your order within 14 days of receiving it. Once you tell us you wish to cancel, you then have another 14 days to return the item.

For health, hygiene and safety reasons, we cannot accept change of mind returns for opened, used, tested or unsealed products where the seal or packaging is required for hygiene protection.

This may include make-up, skincare, hair care, nail products, brushes, applicators, personal care items and similar beauty products once opened or unsealed.

If an item is faulty, damaged, incorrect or not as described, please contact us as soon as possible so we can review the issue and put it right.

1. Faulty, damaged or incorrect items

Please inspect your order when it arrives.

If you receive a faulty, damaged or incorrect item, contact us as soon as possible at store@face2body.co.uk.

We may ask for your order number, photos of the item, photos of the packaging and any other information needed to assess the issue.

Depending on the circumstances, we may offer a refund, replacement or return label.

1. Sale items

Sale items have the same statutory rights as full-price items.

If a sale item is faulty, damaged, incorrect or not as described, please contact us and we will review the issue.

1. Customer accounts

If you create an account on our website, you are responsible for keeping your login details secure.

You must make sure the information in your account is accurate and up to date.

You are responsible for activity that takes place through your account unless the activity was caused by our error or a security failure outside your control.

1. Personal information

How we collect, use and protect your personal information is explained in our Privacy Policy.

By using our website or placing an order, you acknowledge that your personal information will be handled in accordance with our Privacy Policy.

1. Third-party services and links

Our website may contain links to third-party websites, services or payment providers.

We are not responsible for the content, accuracy, privacy practices or terms of third-party websites or services.

You should read the third party’s own terms and privacy policy before using their website or service.

1. Intellectual property

All content on our website, including text, images, graphics, logos, design, layout and product presentation, belongs to us or is used with permission.

You may use our website for personal shopping purposes only.

You must not copy, reproduce, distribute, modify or use our website content for commercial purposes without our written permission.

1. Reviews, comments and feedback

If you send us feedback, reviews, suggestions, images or other content, you must make sure it is lawful, accurate and does not infringe anyone else’s rights.

You must not submit content that is abusive, offensive, defamatory, misleading, unlawful or contains harmful code.

We may remove or refuse to publish content where we reasonably believe it is inappropriate, unlawful or breaches these Terms.

1. Errors and inaccuracies

Sometimes our website may contain errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery information or availability.

Where we identify an error, we may correct it and, where necessary, cancel or amend an order before dispatch.

If we cancel an order because of an error and you have already paid, we will refund the amount paid for the cancelled item or order.

1. Our responsibility to you

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your legal rights as a consumer.

We are not responsible for losses that were not reasonably foreseeable, or for business losses where products were purchased for personal or household use.

1. Events outside our control

We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.

This may include postal or courier disruption, severe weather, strikes, supply chain issues, technical failures, government restrictions, customs delays or other events beyond our control.

1. Changes to these Terms

We may update these Terms from time to time.

The latest version will always be available on our website.

The Terms that apply to your order are the Terms in force at the time you place your order.

1. Governing law

These Terms are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts.

1. Contact us

If you have any questions about these Terms of Service, please contact us at:

store@face2body.co.uk